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Leah Okonkwo

UX Designer · Research-led · IA + interaction · B2B SaaS
Chicago·US

Skills

Research
Jobs-to-be-doneTree testingFormative usabilityCard sortingDovetail
Craft
FigmaIA + interaction designAccessibility (WCAG AA)

Education

MHCI in Human-Computer Interaction
Carnegie Mellon University
Sep 2021May 2023
  • Master's capstone: research-repository tooling for distributed UX teams.
BA in Cognitive Science
Northwestern University
Sep 2017May 2021

Summary

UX designer with four years on the platform team at Helix, a Series B B2B SaaS. Own the research + IA cadence for the merchant dashboard. Most recent project: tree-tested the new navigation across 32 participants — findability lifted from 47% to 78%, shipped to 100% of merchants in Q3.

Experience

UX Designer (Platform)
Helix · Chicago, IL
Feb 2026Present

Own the research + IA cadence for the merchant dashboard. Partner with two PMs and a 6-engineer team weekly on the planning roadmap.

  • Tree-tested the new navigation across 32 participants; findability lifted from 47% to 78%, shipped to 100% of merchants in Q3.
  • Ran 18 jobs-to-be-done interviews on the SMB tier; synthesis sourced two roadmap themes for the next two quarters.
  • Authored the design-research repository in Dovetail (now 120+ tagged insights); referenced across three product-area planning cycles.
  • Partnered with the lead PM on the dashboard IA rebuild; task-completion rate on key flows rose from 62% to 84% post-launch.
Junior UX Designer
Squarespace · New York, NY
Jul 2023Jan 2026

UX designer on the small-business surfaces team. Promoted from Associate to Junior in 14 months.

  • Co-led the formative usability study for the v3 site-builder; recruited 24 participants, ran 18 moderated sessions over 4 weeks.
  • Built the team's first IA testing playbook (tree testing + first-click testing + card sorting); now standard before any nav rebuild.

Portfolio

  • Helix dashboard IA rebuildCase study: research → IA → tree testing → ship
  • Squarespace v3 site-builder usabilityFormative usability protocol + findings + redesign

Creative

Photo-forward two-column for design-leaning roles

Summary

Staff writer covering AI policy + emerging-tech regulation at a 14M monthly-readers publication; 84 bylines in 2026 (4 cover features); 2 pieces syndicated by Reuters; co-authored 2026 investigation that won SABEW Best in Business. Previously at MIT Technology Review. Published in NYT + Wired + The Atlantic.

Experience

Staff Writer — AI Policy + Emerging Tech
The Verge (14M monthly-readers publication) · Brooklyn, NY / Remote
Jun 2024Present
  • Bylines: 84 in 2024 (62 reported pieces + 14 explainers + 8 long-form features); features avg 6,800 pageviews + 380 social shares; longest-running explainer series (4 articles, 280k combined pageviews) drove 8,400 newsletter signups.
  • Investigation: led 4-month investigation into AI training-data licensing practices (co-authored with 2 reporters + 1 data team member); 14 sources + 4 FOIA requests; published 8,400-word feature Sept 2024; SABEW Best in Business 2024.
  • Reuters syndication: 2 pieces syndicated to Reuters in 2024 (combined estimated 4M cross-outlet reach); built relationships with 4 Reuters editors for future syndication.
  • Cross-functional: weekly pitch meetings with section editor + ME; partnered with photo (4 photographers) + video (8 video producers) on feature multimedia packages; co-built the AI-coverage glossary with FT, used by 38 reporters across the newsroom.
  • Source-building: maintain 184 active source contacts (in Airtable); 38 senior-executive sources, 84 researcher / engineer sources, 62 policy + regulator sources; monthly check-in cadence with top 14 sources.
Senior Editorial Staff Writer
MIT Technology Review · Cambridge, MA
Apr 2021May 2024
  • Covered AI + biotech beat for 3 years; 4 cover features (combined 480k pageviews + 14k social shares).
  • Built relationships with 38 sources across MIT + Stanford + UC Berkeley research labs that still inform current beat.
Freelance Contributor
Wired + The Atlantic + Stratechery + others · Various
Aug 2019Mar 2021
  • 38 pieces across 6 outlets over 18 months; built portfolio + recurring relationships before moving in-house.
  • Cover feature at Wired ('The AI Safety Researcher Nobody Reads', Q3 2018) drove 380k pageviews + The Daily quotation.

Awards + Recognition

• SABEW Best in Business 2026 (for AI training-data licensing investigation). • SFJ Best Long-Form Nomination 2026. • ONA finalist 2025 (excellence in technology reporting). • Loeb Award nominee 2024 (for cover feature on AI safety research).

Tools + Workflow

Editorial Stack
Sanity CMS (4 yrs primary)AP Stylebook + outlet-specific styleChartbeat + Parse.ly (audience)Muck Rack + Authory (portfolio)
Research + Workflow
Airtable source database (184 sources)Otter.ai + Trint (transcription)FOIA request workflow + records review

Education

Master of Science in Journalism (Investigative concentration)
Columbia University Graduate School of Journalism
Aug 2018May 2019

Minimal Editorial

Whitespace-led editorial single-column

Certifications

SHRM-CP (Certified Professional)
SHRM·Aug 2024

Skills

Function
Compensation bandingEmployee relationsPerformance management cycleMulti-state employment compliance
Systems
Workday HCMGreenhouse (ATS)Culture Amp + LatticePave (compensation)

Summary

HR Business Partner with five years of B2B SaaS HR experience. Currently support 600 employees across the engineering org at Vellum (Series B). SHRM-CP certified. Workday HCM + Greenhouse + Culture Amp. Most recent work: led the FY26 compensation refresh + the company's first DEI hiring scorecard.

Experience

HR Business Partner
Vellum · Boston, MA
Apr 2024Present

HRBP supporting 600 employees in the engineering org. Report to the Senior HR Manager; partner weekly with the VP of Engineering + the engineering Director cohort.

  • Led the FY24 compensation refresh for the engineering org (320 employees); rolled out standardised salary banding via Pave with the VP of Engineering.
  • Designed and shipped the company's first DEI hiring scorecard with TA + the head of engineering; underrepresented hires increased from 18% to 31% of new-hire cohort.
  • Investigated and resolved 14 ER cases in FY24; zero litigation, all closed within the company's 30-day SLA.
  • Built the company's first PIP framework with a 30/60/90 cadence; PIP completion rate (improvement vs separation) rose from 22% to 53%.
HR Specialist
Genesys Bio · Cambridge, MA
May 2022Mar 2024

HR Specialist supporting the R&D org (180 employees). Promoted to HRBP after 22 months.

  • Owned the FMLA + ADA accommodation processes; reduced average processing time from 11 days to 5.
  • Authored the company's first standardised exit-interview protocol; insights drove the FY22 retention strategy.

Education

BS in Industrial and Labor Relations
Cornell University, ILR School
Sep 2018May 2022
  • Concentration in human resources studies. Beta Gamma Sigma.

Cascade

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