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Leah Okonkwo

UX Designer · Research-led · IA + interaction · B2B SaaS
Chicago·US

Skills

Research
Jobs-to-be-doneTree testingFormative usabilityCard sortingDovetail
Craft
FigmaIA + interaction designAccessibility (WCAG AA)

Education

MHCI in Human-Computer Interaction
Carnegie Mellon University
Sep 2021May 2023
  • Master's capstone: research-repository tooling for distributed UX teams.
BA in Cognitive Science
Northwestern University
Sep 2017May 2021

Summary

UX designer with four years on the platform team at Helix, a Series B B2B SaaS. Own the research + IA cadence for the merchant dashboard. Most recent project: tree-tested the new navigation across 32 participants — findability lifted from 47% to 78%, shipped to 100% of merchants in Q3.

Experience

UX Designer (Platform)
Helix · Chicago, IL
Feb 2026Present

Own the research + IA cadence for the merchant dashboard. Partner with two PMs and a 6-engineer team weekly on the planning roadmap.

  • Tree-tested the new navigation across 32 participants; findability lifted from 47% to 78%, shipped to 100% of merchants in Q3.
  • Ran 18 jobs-to-be-done interviews on the SMB tier; synthesis sourced two roadmap themes for the next two quarters.
  • Authored the design-research repository in Dovetail (now 120+ tagged insights); referenced across three product-area planning cycles.
  • Partnered with the lead PM on the dashboard IA rebuild; task-completion rate on key flows rose from 62% to 84% post-launch.
Junior UX Designer
Squarespace · New York, NY
Jul 2023Jan 2026

UX designer on the small-business surfaces team. Promoted from Associate to Junior in 14 months.

  • Co-led the formative usability study for the v3 site-builder; recruited 24 participants, ran 18 moderated sessions over 4 weeks.
  • Built the team's first IA testing playbook (tree testing + first-click testing + card sorting); now standard before any nav rebuild.

Portfolio

  • Helix dashboard IA rebuildCase study: research → IA → tree testing → ship
  • Squarespace v3 site-builder usabilityFormative usability protocol + findings + redesign

Creative

Photo-forward two-column for design-leaning roles

Summary

Senior Growth Marketer at a Series C PLG SaaS; owns the activation + monetization funnel ($14M ARR contribution). Ships 12 experiments/month with 38% positive-result rate. Lifted trial-to-paid conversion 14% → 25% (+11pp) over 18 months. PLG mechanics rebuild (in-product activation flow + freemium-to-paid prompt) drove 7-day activation 42% → 64%.

Experience

Senior Growth Marketer
Quill · Austin, TX
Aug 2024Present

Series C PLG SaaS. Owns the activation + monetization funnel. Partners weekly with 2 PMs + 2 engineers + 1 data analyst.

  • Experimentation program: 144 experiments shipped in 2024 (avg 12/month); 38% positive (statsig + practically meaningful), 28% null, 34% inconclusive; primary test surfaces: signup, onboarding, pricing page, in-product activation.
  • Funnel improvements 2024: signup → trial 38% → 56% (+18pp via signup-form redesign), trial → activated 42% → 64% (+22pp via onboarding rebuild), trial → paid 14% → 25% (+11pp via pricing-page + email-nurture work).
  • PLG mechanics: rebuilt the in-product activation flow (5 steps → 3 steps); added Aha! moment trigger at minute 4 (was minute 11); 7-day activation rate rose 42% → 64%; rebuilt the freemium-to-paid prompt + upgrade flow.
  • Email lifecycle (Iterable): rebuilt the 14-touch new-user nurture sequence + the 8-touch trial-ending sequence; trial → paid attributable to email 22% (was 14%); avg email open 38%, click 8%.
  • Statistical rigor: defined MDE + sample-size requirements per test surface; stopped 12 experiments early for futility per pre-registered stop rules; no peeking, no p-hacking culture.
Growth Marketer
Notion · Remote
Jun 2022Jul 2024
  • Ran 60 experiments across signup + activation surfaces; 32% positive-result rate.
  • Co-owned the freemium → paid prompt rebuild that drove +14pp monetization lift in the Pro plan.

Unit Economics + Cross-Functional

• Unit economics partnership: monthly with finance team on CAC payback + LTV/CAC tracking; informed $4.8M of 2026 demand-gen spend allocation based on segment LTV/CAC profiles. • Cross-functional: weekly experiment review with 2 PMs + 1 PM lead + 2 frontend engineers + 1 data analyst; quarterly growth roadmap with VP Product + VP Marketing + Head of Data. • Authored the team's experimentation playbook: hypothesis framework + 6-week test-cycle + post-launch holdout discipline + cross-team learning syndication; adopted across 4 growth pods.

Tools + Stack

Experimentation + Analytics
Amplitude (product analytics + experiments)Statsig (advanced experimentation)Mixpanel (legacy)BigQuery + Looker Studio + dbt
Lifecycle + CDP
Iterable (email lifecycle)Customer.io (lifecycle)Segment (CDP)Hotjar + FullStory (behavioral)

Community + Speaking

• Reforge alum — Growth Series (2024) + Retention + Engagement (2025). • Lenny's Slack community member. • Section's Growth Sprint 2026 speaker — 'Building experimentation velocity' (220 in-room). • Mentored 2 growth associates through their first solo experiments; both shipped 4+ experiments by month 6 with positive learnings.

Education

BBA in Marketing + Computer Science (double major)
UT Austin McCombs
Aug 2016May 2020
  • Beta Gamma Sigma; McCombs Marketing Society President.

Modern Header

Oversized typographic name lockup

Certifications

SHRM-CP (Certified Professional)
SHRM·Aug 2024

Skills

Function
Compensation bandingEmployee relationsPerformance management cycleMulti-state employment compliance
Systems
Workday HCMGreenhouse (ATS)Culture Amp + LatticePave (compensation)

Summary

HR Business Partner with five years of B2B SaaS HR experience. Currently support 600 employees across the engineering org at Vellum (Series B). SHRM-CP certified. Workday HCM + Greenhouse + Culture Amp. Most recent work: led the FY26 compensation refresh + the company's first DEI hiring scorecard.

Experience

HR Business Partner
Vellum · Boston, MA
Apr 2024Present

HRBP supporting 600 employees in the engineering org. Report to the Senior HR Manager; partner weekly with the VP of Engineering + the engineering Director cohort.

  • Led the FY24 compensation refresh for the engineering org (320 employees); rolled out standardised salary banding via Pave with the VP of Engineering.
  • Designed and shipped the company's first DEI hiring scorecard with TA + the head of engineering; underrepresented hires increased from 18% to 31% of new-hire cohort.
  • Investigated and resolved 14 ER cases in FY24; zero litigation, all closed within the company's 30-day SLA.
  • Built the company's first PIP framework with a 30/60/90 cadence; PIP completion rate (improvement vs separation) rose from 22% to 53%.
HR Specialist
Genesys Bio · Cambridge, MA
May 2022Mar 2024

HR Specialist supporting the R&D org (180 employees). Promoted to HRBP after 22 months.

  • Owned the FMLA + ADA accommodation processes; reduced average processing time from 11 days to 5.
  • Authored the company's first standardised exit-interview protocol; insights drove the FY22 retention strategy.

Education

BS in Industrial and Labor Relations
Cornell University, ILR School
Sep 2018May 2022
  • Concentration in human resources studies. Beta Gamma Sigma.

Cascade

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