Jordan Mensah
Business Analyst (Entry) · 18 months · CCBA (IIBA) · Jira + Lucidchart
Summary
Business Analyst with 18 months at Northstar Logistics supporting the operations-tech team. Authored 3 BRDs for the FY25 warehouse-management implementation ($240k budget, 14-stakeholder org). CCBA (IIBA entry certification). BBA in Business Information Systems, ASU.
Certifications
CCBA (Certified Competency in Business Analysis)
IIBA·Sep 2024
Education
Sep 2019—May 2023
BBA in Business Information Systems
Arizona State University, W. P. Carey School of Business
- Magna cum laude. Beta Gamma Sigma honours. Concentration in operations + analytics.
- Capstone: BRD authorship for a fintech-startup partnership project; final document accepted by the partner CTO without revisions.
Experience
Sep 2023—Present
Business Analyst
Northstar Logistics · Phoenix, AZ
BA on the operations-tech team supporting the FY25 warehouse-management implementation ($240k budget, 14-stakeholder org). Report to the Senior BA + Director of Operations.
- Authored 3 BRDs for the warehouse-management ERP implementation (18 use cases, 14 stakeholder interviews); accepted on first gating review.
- Wrote 48 user stories across 3 sprints for the inventory-reconciliation surface; acceptance-criteria clarity reduced engineering questions by ~60% vs the prior cohort.
- Built the team's process-map library in Lucidchart (12 cross-functional workflows); adopted across two adjacent BA teams.
May 2022—Aug 2022
BA Intern
Salesforce · San Francisco, CA
- Documented requirements for the FY23 internal sales-rep onboarding tool; the resulting BRD informed the engineering team's MVP scope.
Skills
Methodology + tools
BRD authorship·User stories + acceptance criteria·Lucidchart + Visio (process maps)·Jira + Confluence·SQL (basic)
Systems
Salesforce (basic admin)·NetSuite (entry)·Excel (Power Query)
Entry-level
18 months at Northstar Logistics. Authored 3 BRDs for the FY25 WMS implementation. CCBA.
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