Thandiwe Ferreira-Okonkwo
Office Mgr · 280-Person HQ · 38k Sqft · $1.4M Budget · 2 Moves + 1 Build-Out
Profile
Office Manager for a 280-person HQ (38,000 sqft, $1.4M annual budget); 4-year tenure; led 2 office moves + 1 build-out + 14 vendor renegotiations (combined annual savings $148k). Partners with People + Finance + IT + Security. Envoy + Robin + Eden + Notion + Slack stack. Fitwel certified.
Experience
Office Manager (HQ)
Quill (Series D SaaS, 1,400 employees globally) · Austin, TX
Apr 2021—Present
- Budget: $1.4M annual office opex ($840k vendor contracts + $280k food + $180k events + $100k supplies); FY24 closed at $1.36M (-2.8% to plan); FY25 plan built in partnership with FP&A + variance reviewed monthly.
- Vendor management: 14 vendor renegotiations in 2024 (cleaning, security, food + coffee, parking, building services); combined annual savings $148k; led RFP for new cleaning vendor — 14 bids, scored 38 criteria, closed at -18% to prior contract while improving SLA from 92% to 98%.
- Office move: led 184-employee relocation from a 28,000 sqft space to a 38,000 sqft space (Q2 2024) — 14-month planning + 4-week packing + 2-day move + 2-week settle; budget $480k actual vs $520k planned (-8%); zero work-from-office downtime during the move week itself.
- Experience: led the office through Hybrid 2.0 redesign — built 4 collaboration zones + 14 phone booths + a 28-seat town hall; office utilization went from 38% (Mon-Thu avg) to 64% over 6 months; employee survey 'office is a place I want to be' went from 6.2 to 8.4.
- Build-out: partnered with JLL (broker) + Suffolk (GC) + Gensler (architect) on 14-week tenant-improvement build-out (4 conference rooms + 8 huddles + lab + lobby refresh); on time + 4% under budget.
Workplace Coordinator
Anthelion Consulting · Austin, TX
Jun 2018—Mar 2021
- Supported a 140-person office; owned vendor management + events + onboarding-desk setup.
- Led the 2019 office move (84 employees, 18,000 sqft space); on time + on budget.
Tooling + Stack
Workplace Platforms
Envoy (visitor + delivery)·Robin (desk + room booking, 280 seats)·Eden (workplace platform)·Brivo (access control, integrated with Okta)Procurement + Finance
Concur + Brex + Ramp·Bill.com + DocuSign·Notion + Slack workflowsCertifications + Recognition
WELL AP — Building Standard for Health
International WELL Building Institute·Apr 2023
Fitwel Champion
Center for Active Design·Nov 2022
FMP — Facility Management Professional
IFMA·Sep 2022
Education
BBA in Management
University of Texas at Austin · Austin, TX
Aug 2014—May 2018
Senior Office Manager (HQ)
Office Mgr · 280-person HQ · 38k sqft · $1.4M budget · 2 moves + 1 build-out
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