Priscilla Northrop
Summary
Senior Email Marketer at a DTC brand; owns Klaviyo for 480k subscribers + 14 active flows + 22 weekly campaigns. Email-attributed revenue $4.8M in 2024 (38% of total e-comm); RPE $0.42 (+38% YoY). Built / rebuilt 14 lifecycle flows including a cart-abandon recovery at 38% rate. List grew 280k → 480k via lead-magnet campaigns + Klaviyo pop-ups. DMARC at p=reject + BIMI.
Experience
DTC brand. Owns Klaviyo + lifecycle + deliverability + segmentation. Manages 1 junior email marketer.
- Built / rebuilt 14 lifecycle flows in 2024: welcome (6-email, 28% conversion), browse-abandon (3-email, 14% recovery), cart-abandon (4-email, 38% recovery), post-purchase (review request + replenishment, 22% repeat purchase rate), win-back (4-email sequence).
- Email-attributed revenue: $4.8M in 2024 (38% of total e-comm revenue); RPE $0.42; flows drove 62% of email revenue, campaigns 38%; click-to-purchase rate 4.2% (industry benchmark 2.0%).
- Deliverability: maintained 99.4% inbox rate (Postmaster Tools + Google Postmaster + Validity Sender Score); implemented DMARC at p=reject + BIMI logo; recovered from a Q2 reputation dip via list-hygiene purge + IP warm-back over 4 weeks.
- Segmentation framework: 14 priority segments (RFM-derived + behavioral + predictive churn-risk + product affinity); segmented sends drove 38% higher RPE vs broadcast sends; weekly segment review with the data team.
- List growth: 280k → 480k subscribers in 2024 via 14 lead-magnet campaigns + cart-abandon recovery program rebuild + Klaviyo pop-up + exit-intent forms (8% sign-up rate on traffic exposed).
- Co-owned Iterable lifecycle program for 380k subscribers; rebuilt the welcome flow to 32% conversion (was 14%).
- Transitioned to Klaviyo specialist role in 2022 for DTC-focused depth.
A/B Testing + AI Personalization
• A/B testing program: 22 tests/quarter (subject line + preview text + content blocks + send time + sender name); 32% positive-result rate; rolled winners into evergreen flows. • AI-assisted personalization: built dynamic-content rules using Klaviyo predictive analytics (next purchase + churn risk + product affinity); product-affinity-based subject lines drove 22% higher open rate vs control. • Cross-functional: weekly creative review with Brand designer + biweekly with Performance media buyer + monthly attribution review with Data team.
Tools
Speaking + Education
• Klaviyo Boston 2024 customer panel — 'Building lifecycle programs that drive 38% of revenue' (140 in-room). • Klaviyo Specialist Certification (2023). • BA — University of Oregon, Communications + Marketing (2018, summa cum laude).
Senior (DTC Lifecycle)
Senior Email Marketer. Klaviyo. 480k subs. RPE $0.42. $4.8M email revenue.
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