Leah Okonkwo
UX Designer · Research-led · IA + interaction · B2B SaaS
Summary
UX designer with four years on the platform team at Helix, a Series B B2B SaaS. Own the research + IA cadence for the merchant dashboard. Most recent project: tree-tested the new navigation across 32 participants — findability lifted from 47% to 78%, shipped to 100% of merchants in Q3.
Experience
UX Designer (Platform)
H
Helix · Chicago, IL
Feb 2023—Present
Own the research + IA cadence for the merchant dashboard. Partner with two PMs and a 6-engineer team weekly on the planning roadmap.
- Tree-tested the new navigation across 32 participants; findability lifted from 47% to 78%, shipped to 100% of merchants in Q3.
- Ran 18 jobs-to-be-done interviews on the SMB tier; synthesis sourced two roadmap themes for the next two quarters.
- Authored the design-research repository in Dovetail (now 120+ tagged insights); referenced across three product-area planning cycles.
- Partnered with the lead PM on the dashboard IA rebuild; task-completion rate on key flows rose from 62% to 84% post-launch.
Junior UX Designer
S
Squarespace · New York, NY
Jul 2020—Jan 2023
UX designer on the small-business surfaces team. Promoted from Associate to Junior in 14 months.
- Co-led the formative usability study for the v3 site-builder; recruited 24 participants, ran 18 moderated sessions over 4 weeks.
- Built the team's first IA testing playbook (tree testing + first-click testing + card sorting); now standard before any nav rebuild.
Portfolio
- Helix dashboard IA rebuild— Case study: research → IA → tree testing → ship
- Squarespace v3 site-builder usability— Formative usability protocol + findings + redesign
Skills
Research
Jobs-to-be-done·Tree testing·Formative usability·Card sorting·Dovetail
Craft
Figma·IA + interaction design·Accessibility (WCAG AA)
Education
MHCI in Human-Computer Interaction
Carnegie Mellon University
Sep 2018—May 2020
- Master's capstone: research-repository tooling for distributed UX teams.
BA in Cognitive Science
Northwestern University
Sep 2014—May 2018
UX Designer (Mid)
4 years. Research-led. Owns IA + research cadence for the merchant dashboard at a Series B SaaS.
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