Jamal Reginald Thompson
ASE Master + L1 + L3 EV · Toyota T-TEN Master · 132% Flat-Rate Efficiency
Summary
Senior automotive technician with 9 years at a Toyota dealership. ASE Master Automobile Technician (A1-A8 current through 2027) + ASE L1 Advanced Engine Performance + ASE L3 Light Duty Hybrid/Electric (2024). Toyota T-TEN Master Technician + Tesla high-voltage safety training. Flat-rate efficiency 132% with comeback rate under 2% across 2024.
Skills
ASE Certifications:ASE Master (A1-A8, current 2027)·ASE L1 (Advanced Engine Performance)·ASE L3 (Light Duty Hybrid/Electric, 2024)·ASE L4 (ADAS, 2024)
Manufacturer + EV:Toyota T-TEN Master Technician (2020)·Tesla high-voltage safety (2023)·Toyota EV/Hybrid certification track·Lexus Master Technician track
Diagnostic Tooling:Snap-On Modis Edge·Toyota Techstream + Lexus Techstream·Autel MaxiSys + Pico Scope·5-gas analyzer + smoke machine
Experience
Senior Automotive Technician (Diagnostic Tech Rotation)
Camelback Toyota · Phoenix, AZ
Apr 2018—Present
- Flat-rate efficiency 132% across 2024 (billed 2,640 hours on 2,000 paid hours); comeback rate 1.8% (38 jobs out of 2,140 repaired).
- ASE L1 + 4 years on the diagnostic-tech rotation; resolved 22 escalated drivability concerns in 2024 (3 from comeback queue, 19 from technician escalations); root cause documented in the team's knowledge base.
- Completed Toyota EV/Hybrid certification track + Tesla high-voltage safety (2023); serviced 38 EV/hybrid vehicles in 2024 (high-voltage battery diagnosis, regen brake, traction motor).
- Customer-pay repair-order satisfaction 4.8/5 across 2024 (1,200+ surveys from CSI program); 84% of customers requested by name on next service appointment.
- Mentored 2 apprentice techs through 2nd-to-3rd-year progression; both passed A1 + A5 + A6 + A8 on first attempt and reached 80%+ flat-rate efficiency by month 12.
Automotive Technician (T-TEN Graduate Track)
Camelback Toyota · Phoenix, AZ
Jun 2015—Mar 2018
- Completed UTI Toyota T-TEN program (Houston campus, 18-month diploma); passed A5 + A6 + G1 on graduation; first-year journey-tech flat-rate efficiency reached 95% by month 6.
- Earned ASE Master Automobile Technician certification (A1-A8) by end of year 2.
- Replaced 14 high-voltage battery packs on Toyota hybrid vehicles in 2024 (Camry, RAV4, Highlander hybrid); 6-month follow-up showed zero battery-system fault codes across the cohort.
Certifications
ASE Master Automobile Technician (A1-A8)
Automotive Service Excellence (ASE)
Sep 2017—
ASE L1 — Advanced Engine Performance Specialist
Automotive Service Excellence (ASE)
Jun 2020—
ASE L3 — Light Duty Hybrid/Electric Vehicle
Automotive Service Excellence (ASE)
Apr 2024—
Toyota T-TEN Master Technician
Toyota Motor Sales USA
Aug 2020—
Tesla High-Voltage Safety Training
Tesla
Sep 2023—
Arizona State Vehicle Emissions Inspector
Arizona Department of Environmental Quality
May 2022—
Education
Automotive Technology Diploma (18-month)inToyota T-TEN
Universal Technical Institute — Toyota T-TEN·Houston, TX
Sep 2013—May 2015
Senior Master Tech
ASE Master + L1 + L3 EV. Toyota T-TEN Master. 132% efficiency, 1.8% comebacks.
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